bs888 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bs888 ("we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals ("you" or "your") who access or use the bs888 platform, including the website at bs888.app and any related services, features, or content offered by bs888.

This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by bs888 in connection with the operation of the platform. By accessing or using bs888, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

bs888 is committed to protecting your privacy and processing your personal data in accordance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

2. Information We Collect

bs888 collects personal data that is necessary for the operation of the platform, the provision of our services, and compliance with our legal obligations. The categories of personal data we collect include:

• Registration Data: Full name, date of birth, nationality, gender, residential address, email address, and mobile number provided when you create a bs888 account;
• Identity Verification (KYC) Data: Government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address, and selfie photographs submitted for identity verification purposes;
• Financial Data: Payment method details (e.g., GCash account number, bank account details for BPI, BDO, or Metrobank), deposit and withdrawal transaction records, and account balance history;
• Usage Data: Information about how you interact with the bs888 platform, including pages visited, games played, betting history, session duration, and device and browser information;
• Communications Data: Records of your communications with the bs888 support team, including live chat transcripts and email correspondence;
• Technical Data: IP address, device identifiers, operating system, browser type, and geolocation data (where permitted).

We collect personal data directly from you when you register, make deposits or withdrawals, contact support, or use the platform. We may also collect data automatically through cookies and similar tracking technologies as described in Section 5.

3. How We Use Your Information

bs888 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your bs888 player account, including processing your registration and verifying your identity;
• Service Delivery: To provide you with access to our games, sports betting markets, live casino, bingo, and other platform features;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, and to maintain accurate financial records;
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, including KYC, AML, and responsible gaming requirements applicable in the PAGCOR-regulated market;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on the platform;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the bs888 platform;
• Responsible Gaming: To monitor gaming behaviour and provide responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion options, in accordance with our Responsible Gaming Policy;
• Communications: To send you important account-related notifications, security alerts, and, where you have consented, promotional communications about bs888 offers and updates.

4. Legal Basis for Processing

bs888 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of our contract with you (i.e., the bs888 Terms & Conditions), including account management, payment processing, and service delivery;
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including KYC, AML, and responsible gaming obligations;
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure and compliant gaming platform, preventing fraud, and improving our services, provided such interests are not overridden by your rights and interests;
• Consent: Where processing is based on your consent (e.g., for marketing communications), you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Cookies and Tracking Technologies

bs888 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function correctly, including maintaining your login session and enabling secure transactions. These cannot be disabled;
• Functional Cookies: Used to remember your preferences, such as language settings and display options;
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the bs888 platform, helping us identify areas for improvement;
• Security Cookies: Used to detect and prevent fraudulent activity and protect the integrity of the platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bs888 platform.

6. Sharing of Personal Data

bs888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC service providers engaged to assist with identity verification and AML screening;
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf under strict data processing agreements;
• Regulatory and Law Enforcement Authorities: Where required by applicable Philippine law, court order, or regulatory directive, including disclosures to the National Privacy Commission, PAGCOR, and the Anti-Money Laundering Council (AMLC);
• Professional Advisers: Legal, accounting, and auditing professionals engaged by bs888, subject to professional confidentiality obligations.

All third parties with whom bs888 shares personal data are required to process such data in accordance with applicable data protection laws and our data processing agreements.

7. Data Retention

bs888 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in accordance with AML and financial record-keeping obligations under Philippine law;
• KYC documentation is retained for the duration of your account and for a minimum of five (5) years thereafter;
• Communications data (e.g., support chat transcripts) is retained for a minimum of two (2) years;
• Usage and analytics data may be retained in anonymised or aggregated form for longer periods for research and platform improvement purposes.

When personal data is no longer required, bs888 will securely delete or anonymise it in accordance with our data retention and disposal procedures.

8. Data Security

bs888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the bs888 platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls and role-based permissions limiting access to personal data to authorised personnel only;
• Regular security assessments, vulnerability testing, and monitoring of our systems;
• Staff training on data protection and information security practices.

While bs888 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bs888 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bs888:

• Right to be Informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right to Access: The right to obtain confirmation of whether bs888 holds personal data about you and to request a copy of that data;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by bs888;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data where processing is based on legitimate interests or for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where processing is carried out by automated means;
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the bs888 support team via live chat inside your account dashboard. We will respond to your request within a reasonable timeframe and in accordance with the requirements of the Data Privacy Act of 2012. You also have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

10. Children's Privacy

The bs888 platform is strictly intended for individuals aged 21 years and older. bs888 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the bs888 platform, please contact our support team immediately via live chat.

11. Changes to This Privacy Policy

bs888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. Where changes are material, we will endeavour to provide reasonable notice to registered players via email or a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this Policy. Your continued use of the bs888 platform following the posting of any amendments constitutes your acceptance of the revised Privacy Policy.

12. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bs888, please contact our support team through the live chat feature available inside your account dashboard. Our Filipino support team is available 24 hours a day, 7 days a week and will direct your enquiry to the appropriate team, including our Data Protection Officer where required.

Email: [email protected]

Response time: within 1 hour. For formal data subject requests or NPC-related matters, written correspondence via email is recommended to ensure a proper record is maintained.